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Section: IT & Internet Vacancy 533 |
| Post:Tech Support Account Manager - From £28K + bonus +
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Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Nottingham
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| The announcement text: |
Tech Support Account Manager - From £28K + bonus + benefits
Tech Support Account Manager with degree-level education is required by my Oxfordshire client. The successful candidate will have at least two years` technical support experience at a second level within the IT industry, including proven on-site experience in front of customers and advanced communication skills with exposure to negotiation. It is necessary to have experience in a wide range of computer operating systems and software with an emphasis on installation, troubleshooting, upgrading, integration and client*server operation. Also required is knowledge of Windows desktop operating systems (Windows 98*Me, 2000 and XP); Unix*Linux operating systems; and PC hardware, as well as an understanding of Windows networking. A full clean driving license is required.
Industry or professional organisation certification is desirable, as is knowledge of Macintosh, Microsoft server products, or Lotus Notes. My client is looking for candidates who can be flexible and self-motivated; who have excellent customer interaction skills; have strong organisational skills; have the ability to communicate appropriately at multiple levels with customers (i.e. technical*management); who excel at providing positive customer service over the phone and face to face; who are able to work both independently and as part of a team; and who have the ability to support several products simultaneously.
As a Technical Support Account Manager, you will work within the Technical Support department, providing second-line support to users of my client`s enterprise products and managing customer relationships from a technical perspective. Main duties include: Be a dedicated technical contact for a number of our largest corporate customers; Drive high levels of customer satisfaction; Provide technical support and account management via the telephone and email systems; Provide on-site assistance; Be a strong voice for your customers; Demonstrate excellent business management by renewing accounts on time, supporting up-sell into target accounts and realising additional revenue opportunities; Trouble-shoot technical issues before escalation to third-line support; Coordinate actions and responses for critical issues to ensure timely and satisfactory resolutions; Record and document technical issues for internal and external viewing
Assist in the maintenance of the internal FAQ database; Provide 24*7 customer support.
Some travel within the UK may be required.
Please see www.additionalresources.net for more tech support opportunities.
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| Contact information |
| Employer: |
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| Email: |
1648@wolverhamptoncareer.informnow.com
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| Phone: |
01636 605125
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Publication date: 2009-03-24 21:40:05
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